The Systems Engineer provides support to the Centers for Disease Control and Prevention (CDC) Meeting Management Technologies (MMT) team. This position performs engineering, operations research, integration, logistics, acquisition, research and development activities to ensure the MMT processes functions with a high level of proficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Interacts with system users to translate their requirements into systems, hardware, and software requirements and design.
Participates in the development of test strategies.
Solves engineering problems or manages the solution of engineering problems in an assigned functional area.
Assists with managing the CDC’s Envision Videoconference Operations Center.
Maintains the video bridge infrastructure including but not limited to MCU, gatekeeper, border controller and Internet Protocol Integrated Services Digital Network (IP-ISDN) network components, codecs and bridge management hardware/software.
Schedules, monitors, and troubleshoots agency-wide videoconference meetings.
Serves as videoconference network liaison to perform videoconference network infrastructure design, upgrades, and maintenance.
Provides technical assistance to the CDC Global Audio Visual (AV) and Video Teleconferencing (VTC) points of contact.
Identifies and develops project plans to address VTC security, network configuration and endpoint-network Quality of Service (QOS) settings.
Identifies, escalates and resolves videoconference customer and technical infrastructure problems including level II and III incidents.
Provides support to national and global non CDC locations in establishing videoconference connectivity.
Provides technical support to locations experiencing issues with bridge hardware and/or software applications in accordance with SLA metrics.
Assists with establishing and maintaining a maintenance plan strategy in cooperation with federal leadership to centralize and streamline enterprise videoconferencing infrastructure systems.
Maintains system renewal timelines, generates reports, engages third party vendors for replacement of equipment and ensures system continuity.
Integrates emerging web conferencing and desktop videoconferencing technologies with standard videoconferencing platforms.
Maintains MMT equipment inventory and property systems and ensures MMT AV and VTC systems are compliant with CDC security requirements.
Coordinates various phases of work with other functional disciplines and interpret/translate engineering requirements into design characteristics and criteria.
Helps plan, analyze, and evaluate engineering and technical efforts used to define system/subsystem requirements, translates requirements into design criteria, assess alternative design approaches, and develops system specifications.
Helps identify human factors necessary to operate, maintain, support, and control equipment/systems during the basic design and development stages.
Analyzes system/equipment to ensure it is operational when needed.
Helps determine the means to advance projects and evaluates significant modifications to production methods or materials due to changes in requirements, technological advances, or shortcomings in design and/or performance.
Evaluates and recommends procedures and innovative techniques and methods.
Helps manage program risk and recommends steps to mitigate unacceptable risk throughout the life cycle.
Develops, in support of engineering reviews and/or panels, evaluations and technical justifications of feasibility.
Presents briefings and develop technical reports to document progress and results.
Analyzes and studies performance requirements against a wide range of diverse considerations, including safety and human factors, technical risks, functionality, reliability, failure analysis, quality assurance, cost, and environmental impact.
Assists in the evaluation of technology, components, and systems by developing evaluation criteria, performing evaluations, and documents results.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor's degree and a minimum of five (5) years of systems engineering experience, or equivalent combination of education / experience. Experienced in Audio Visual Conferencing technologies.
CERTIFICATES, LICENSES, REGISTRATION
Ability to pass Government and CDC background check for site and system access
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Strong knowledge in MS office to include Word, Excel, Access, PowerPoint, Outlook, and other software suites
Demonstrated experience with executing assigned tasks to meet technical objectives
Working knowledge and thorough understanding of testing, analyses and corrective action on systems, networks, hardware and software in a professional audio / video environment
Excellent communication skills
Solid organizational skills relevant to carrying out day-to-day responsibilities
Skilled in planning and setting up room requirements for events and meetings
Proficient in verbal, written and listening skills
Exceptional customer service skills
Excellent computer skills
Detail-oriented with ability to effectively multi-task
Ability to assist others in the proper use of audiovisual equipment
Ability to learn and apply new knowledge in a fast-paced environment
Ability to effectively work both independently and in a team environment
Ability to perform work in a collaborative environment with other organizational domains
KNOWLEDGE OF THE FOLLOWING TECHNOLOGIES:
MSE 8000 Chassis
TMS Servers 1 and 2 (version 15.4)
VCS Controller (Gatekeeper)
VCS - E Expressway (Border Controller)
Codian Gateway (ISDN to IP)
Cisco BSE 8000 (Jabber Desktop conferencing product & Jabber Guest)
VCS to Skype (Link or Gateway)
CMS (version 2.3)
Cisco Telepresence (TP- CTS 3000, CTS 1300 & CTS 500)
MSE TPS 8710 and 8510
Cisco Network Management
CUCM - Publisher
CUCM - Subscriber
4948 - Switch
2811 - Router
ASA 5540 - Security Appliance
7206 VXR - Router
IPTV Optibase servers
CDC Streaming Media Manager (SMM) servers
Crestron Fusion Processors and Servers with AHB
Virtual staging, test and production server support with AHB for CRSS and IPTV
Wiring closet maintenance for MMT connectivity with NTB
Windows 2003 or greater
MS Office 2003 or greater: Outlook, PowerPoint, Excel
MS Internet Explorer
MS SQL Management Studio
Putty (Secure Shell)
MS Live Meeting
.NET 2.0, 3.5, 4.0
MS Office Suite proficient
Apple OSX experience
SharePoint site administration
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.