The Training Specialist supports the activities of the Centers for Disease Control and Prevention (CDC), Center for Global Health (CGH), Informatics and Information Resources Office (IIRO) Overseas Business Management System (OBMS) project. This position provides support to develop and deliver training programs supporting the OBMS portfolio of applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Supports IT adoption activities as required by the project, such as but not limited to, delivery and management of training communications, plans and organizes meetings, drafts communication materials such as fact sheets, job aids, instructional guides, Web content, briefings, and presentations, creates and delivers training materials, performs demonstrations, arranges logistics and other events in order to engage and inform stakeholders.
Supports the development and organization of performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems. Applies evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities. Collects and analyzes feedback, diagnoses any gaps and remaining resistance, and identifies process improvements.
Conducts and/or reviews IT training needs assessments. Formulates statements of training problems based on needs assessment, and determines training objectives. Devises plans of action for addressing / resolving assessed needs.
Determines best training and media approach for accomplishing training objectives. Incorporates proven training techniques.
Designs, develops, and implements training curriculum. Prepares student materials (i.e., course manuals, workbooks, handouts, tests, laboratory exercises, etc.). Prepares instructor materials (i.e., course outline, background material, training aids, etc.).
Conducts training sessions (i.e., formal classroom courses, workshops, seminars, webinars, etc.). Develops and administers written and practical exams. Writes performance reports to evaluate performance of trainees.
Designs / implements course completion certificates and course critique forms.
Conducts post training evaluation surveys to identify the effectiveness of training. Reviews training course content and methods of training. Revises course structure and/or materials, as needed, for improved quality of training programs.
Works with Learning Management System (LMS) Administrator to create, implement, and modify course content in the Health & Human Services Learning Portal.
Prepares appropriate training catalogs.
Supports emerging program needs and priorities.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as the best of own ability.
EDUCATION / EXPERIENCE
Bachelor's degree (B.A.) from four-year University; and at least one (1) year related experience and or training; or equivalent combination of education and experience.
CERTIFICATES / LICENSES / REGISTRATION
CCNP or CCNP + Voice certification preferred
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Operational knowledge and understanding of CDC systems and standard software
Skilled proficiency in the use of Microsoft Office Suite (i.e., Word, PowerPoint, Excel, Outlook, etc.) with ability to quickly grasp specialized software programs
Ability to command and conduct training and evaluation sessions in a classroom setting with enthusiasm and clarity
Basic and versatile knowledge of proven training methods and techniques related to subject matter
Excellent written and verbal communications skills with ability to prepare quality course materials and presentations
Exceptional skills in researching, writing, reviewing and editing technical training materials and methods
Ability to plan, organize, coordinate and execute work
Excellent skills in formatting, preparing and editing written / electronic documents with ability to use correct grammar, spelling and usage of the English language
Ability to read and interpret common information systems documents and translate into layman terminology for use in course materials
Excellent interpersonal relations skills with ability to effectively interact with others in the performance of assigned duties
Ability to meet deadlines and work under pressure
Ability to work both independently and in a team environment
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and or boards of directors.