The General Clerk provides clerical support to assist the Human Resources Office (HRO) of the Centers for Disease Control and Prevention (CDC) with providing human resource services in an expedited manner. This position performs a variety of standard office functions, which includes but is not limited to using software packages within the CDC environment, entering data, producing documents, performing data quality checks, and managing suspense dates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
Utilizes a variety of graphical, spreadsheet, and database software packages (e.g., Excel, Word, Onboarding Manager, automated personnel system) to enter and manage human resources related data.
Uses electronic sources to enter, correct, or update alphanumeric data in various administrative databases (e.g., new hire information, labor reporting, applicant status, miscellaneous statistical data, etc.).
Utilizes office databases and word processing software to sort, calculate, retrieve information, and produce a variety of documents such as charts, graphs, tables, etc., for use in office correspondence, reports and documents.
Works with multiple data types and data entry requirements to maintain an accurate and real-time database.
Performs regular quality checks to ensure that accuracy, data quality and integrity are maintained.
Participates in analyzing data entry errors and/or trends, and helps to identify needed remedy actions.
Monitors and provides timely responses to suspense dates for projects and initiatives.
Responds to routine and non-technical requests for information such as status of reports, suspense date for matters requiring compliance, and similar information.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Must have relevant education and professional administrative support experience as specified below, or equivalent combination of education / experience. Prior experience supporting a federal government agency helpful.
General Clerk I (High school diploma or GED with a minimum of one (1) year of college and one (1) year relevant experience)
General Clerk II (Bachelor’s degree and a minimum of two (2) years relevant experience)
General Clerk III (Bachelor’s degree and minimum of five (5) years relevant experience)
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Operational knowledge and skill in administrative / clerical practices and systems, such as word processing, presentation development, records management, schedule / time management, as well as other office procedures and terminology
Proficiency in using Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, Access, Visio, etc.)
Excellent written and verbal communications skills with knowledge and ability to utilize appropriate grammatical skills at a professional level
Ability to work and communicate effectively with all levels of management and coworkers, as well as a wide range of people with diverse backgrounds
Ability to identify problems and to use sound judgment
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Ability to handle highly sensitive and confidential information with exceptional discretion
Proven ability to exemplify professional behavior, dignity, and excellence and to maintain high standards under pressure
Excellent organizational skills with ability to pay close attention to details
Ability to manage multiple projects and priorities
Excellent customer service skills with ability to apply good listening skills and to handle unusual or complex situations with a calm and focused approach
Ability to produce quality work, meet critical deadlines and pay attention to detail in a fast-paced, demanding environment
Ability to be proactive, take initiative and accept accountability for assigned work functions
Ability to work independently and in a team environment
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.