The Remote Pilot Operator (RPO) provides training-related program support services for the Federal Aviation Administration (FAA) air traffic controller training program. This position operates a combination of the Cathode Ray Tube (CRT) / keyboard / Voice Communication System (VCS) during medium and high-fidelity training exercises to simulate the actions and communication of pilots and remote Air Traffic Control (ATC) facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Receives voice commands from students, inputs proper entries into the automated system to simulate pilot actions, translates displayed information into appropriate ATC terminology, and responds to the student via the VCS utilizing proper phraseology.
Operates computer equipment to provide a simulated air traffic environment reflecting typical pilot responses to trainee directions.
Provides simulated communications to the trainee on a variety of coordination activities with adjacent sector during the course of a lab problem.
Provides scripted communications to the students, follows prompts to simulate inter/intra coordination related to training problem.
May distribute flight strips to proper training sectors, when necessary, on a time critical basis.
Transcribes required information on remote flight progress strips when necessary.
Monitors student to voice recognition software interaction for errors, makes correcting keyboard entries when required.
Follows scenario script to ensure timely scenario inputs occur.
Communicates effectively with FAA personnel at all levels to insure the training delivered at the local level is responsive to local needs, is comprehensive and of consistent high quality.
Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize output. Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as the best of own ability.
High school diploma or general education degree (GED) and a minimum of one (1) year experience in a comparable position. Must demonstrate a minimum keyboard speed of forty (40) wpm with ninety (90) percent accuracy. Experience working in a related field as part of a multidisciplinary team preferred.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Basic knowledge and understanding of computer technology and related tools (i.e., tablets, notebooks, applications, video simulations, etc.)
Proficiency in using Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, Access, Visio, etc.)
Excellent verbal and written communications skills with ability to read and interpret materials such as diagrams and manuals
Ability to work and communicate effectively with all levels of management and coworkers, as well as a wide range of people with diverse backgrounds
Excellent customer service skills with ability to apply good listening skills and to handle unusual or complex situations with a calm and focused approach
Ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Solid critical thinking skills with ability to identify, analyze and resolve problems / issues
Ability to work in a fast-paced, stressful environment and to learn / apply new knowledge and techniques related to technologic simulations and training exercises
Ability to be proactive, take initiative and accept accountability for assigned work functions
Flexible with ability to work a variety of shift assignments, including inclement weather conditions
Ability to be reliable and punctual
Ability to effectively work both independently and in a team environment
CERTIFICATES, LICENSES, REGISTRATION
FAA certification in accordance with the applicable Academy (AMA) Work Instructions (AMAWI-50033 or AMAWI-50034)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.