The Correspondence Analyst III provides senior level analytical support to achieve successful correspondence operations within the U.S. Department of Energy (DOE), Office of Nuclear Energy (NE), Correspondence Control Center (CCC). This position ensures internal functional teams and external customers are following policies and processes for planning, prioritization and issue resolution of overall correspondence control center activities in the support and achievement of customer goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Works with internal functional teams and external customers for planning, prioritization and issue resolution of overall correspondence control center activities in the support and achievement of customer goals.
Reviews correspondence to assure policy and procedural requirements are followed, contents are adequate and prepared and in the style and tone preferred by the Executive Secretariat and NE.
Ensures documents meet quality standards for readability, logic, flow, and have been properly coordinated.
Recommends approval or disapproval of correspondence.
Establishes priorities, conducts research and recommends assignment of actions to the most appropriate organization. Establishes requirements using judgment and pre-existing criteria and forwards the material accordingly.
Coordinates with senior staff, within NE and other DOE organizations, in providing responses to congressional and stakeholder inquiries.
Oversees and reviews draft responses and coordinates concurrences for NE signature.
Reviews written communications such as congressional correspondence and testimony, issue papers, policy papers, and action/decision documents. Responds to conflicting viewpoints, perspectives and perceptions by bringing the parties involved together to effect resolution through negotiation and persuasion.
Maintains the computerized coordination and tracking system for action assignments and commitments that require acknowledgment or decision by the Assistant Secretary of NE.
Serves as primary support to the NE Chief of Staff (COS) for executing NE CCC procedures for the Office of the Executive Secretariat, executing procedures for concurrence actions (originating outside of NE) and for executing procedures for NE internal actions.
Serve as the primary backup for the NE-1 Front Office.
Provides analysis, evaluation and recommendations for improvements and optimization.
Consults with clients, analyzes data and recommends innovative solutions.
Makes recommendations for effective distribution of organizational resources.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plan daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor’s degree in a related field of study and a minimum of seven (7) years relevant experience, or equivalent combination of education / experience. Experience in analyzing policies, systems, operations, and management issues.
CERTIFICATES / LICENSES / REGISTRATION
Must be able to obtain government security clearance
Possession of active DOE Q clearance is highly preferred
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Strong working knowledge of DOE correspondence rules, policies and procedures
Strong working knowledge of the principles and concepts of information governance to control a variety of DOE NE internal and external correspondence at various stages
Working knowledge of MS Office Suite (Word, Excel, PowerPoint, etc.)
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Excellent verbal and written communications skills with solid presentation skills
Exceptional customer service and relationship-building skills
Ability to schedule, plan and lead meetings
Ability to work effectively, both independently and in a team environment
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.